Shipping & Returns Policy

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We proudly offer Worldwide shipping via ePacket! Please note that we require 2 to 4 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 8 to 15 business days. Please consider any holidays / weekends that might impact delivery times.

At The Wonders Mart, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:


It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at help@thewondersmart.com if you believe you have provided an incorrect shipping address.

Returns:


By placing an order on The Wonders Mart, you are responsible for the cost of return shipping back to The Wonders Mart. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages:


The Wonders Mart is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at help@thewondersmart.com.

RETURNS POLICY

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Overview:


To begin initiating a return, within 14 calendar days of delivery, please return your item to our address below and reach out to our customer support team at help@thewondersmart.com to confirm the return.


Return the new, unopened items to us within 14 calendar days of delivery.

Simply contact our support team at help@thewondersmart.com if you have any questions regarding your return.

For any product valued over $10 you should consider using a trackable shipping service or purchasing shipping insurance.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.

Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.

Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.

Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).

 

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